Legal information

Privacy policy

This policy describes how IndustrialWood processes personal data when you use the industrialwood.eu website.

1. Who we are

The IndustrialWood website is administered by PALLET SERVICE, UAB (brand IndustrialWood) — a manufacturer of wood products, including pallet collars. Website address: https://industrialwood.eu

Data controller:

PALLET SERVICE, UAB

Company code: 304488774

VAT code: LT100010813414

Europos pr. 81 (Aleksotas), 46333 Kaunas, Lithuania

info@industrialwood.eu

+370 67989967

2. What data we process

The website has no contact form or newsletter subscription, so we collect data only as necessary for website operation, security, and direct communication when you contact us yourself.

Depending on use, this may include: email address, phone number, name, and message content (if you write by email or call); technical data (IP address, browser type, page views, timestamps) in server logs; cookie data (see section 3).

3. Cookies and analytics

We use essential cookies so the website works reliably. When consent management and analytics tools are configured on the website (for example, Cookiebot and Google Tag Manager), analytical cookies may be activated only after your consent, where required by applicable law.

You can also manage cookies in your browser settings. More information about cookies used is provided in the consent management interface when it is active.

4. How we use data

We use personal data for these purposes: to respond to your enquiries by email or phone; to maintain and protect the website; to understand website use and improve content (when analytics is enabled and consent is given); to meet legal obligations where applicable.

5. Recipients of data

We do not sell your personal data. We may share data with service providers that help operate the website (for example, hosting, security, analytics, or consent management services), only as necessary for those purposes. These providers process data on our behalf and must protect it.

6. Retention periods

We keep data only as long as needed for the purposes in this policy: enquiry correspondence — for a reasonable period after the response; security logs — for a limited period for incident prevention and diagnosis; analytics data (if enabled) — according to the analytics service provider’s settings.

7. Your rights

Depending on your location and applicable law, you may have the right to access your data, correct it, erase it, restrict processing, or object to certain processing, and to lodge a complaint with a supervisory authority.

For requests regarding data processing, contact: info@industrialwood.eu.

8. Data security

We apply reasonable technical and organisational measures to protect data, including access control and security monitoring. No method of transmission or storage is completely secure, but we aim to reduce risk.

9. Changes to the policy

We may update the privacy policy. The current version is always published on this page.